Refund Policy

Refund Overview

At Anarkali, customer satisfaction is our priority, and we aim to handle refunds fairly and transparently.

Eligibility for Refunds

Refunds are applicable only to products that meet our refund eligibility criteria.

Refund Timeframe

Refund requests must be submitted within the specified time period after receiving the order.

Condition of Products

Items must be unused, unworn, and in original condition with all tags intact.

Proof of Purchase

A valid order number or proof of purchase is required to process any refund request.

Non-Refundable Items

Certain items may not be eligible for refunds due to hygiene, customization, or promotional reasons.

Refund Request Process

To request a refund, please contact our customer support with complete order details.

Inspection & Approval

All returned items are inspected before approval of any refund.

Refund Method

Approved refunds are issued through the original payment method used during purchase.

Refund Processing Time

Once approved, refunds are processed within the standard processing timeframe.

Shipping Costs

Shipping charges are non-refundable unless the issue occurred due to our error.

Cash on Delivery Orders

Refunds for Cash on Delivery orders are processed via alternative payment methods.

Partial Refunds

Partial refunds may be issued if only part of an order meets refund conditions.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately for resolution.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please contact support.

Order Cancellations

Refunds for cancelled orders depend on the order processing status.

Sale Items

Products purchased during sales or promotions may have different refund terms.

Policy Limitations

Anarkali reserves the right to refuse refunds that do not meet policy requirements.

Policy Updates

This Refund Policy may be updated at any time without prior notice.

Customer Support

For refund-related questions or assistance, please contact Anarkali support.